BPO & Outsourcing

BPO& Outsourcing

Efficiency improvement – cost reduction, quality improvement, reduction of cycle times
Operational effectiveness
Design of Target Operating Mode
Design & implementation outsourcing, carve outs
Master Service Agreement – design and negotiation support
Definition of service catalogue, service descriptions, service level agreements and operationalization of KPI
Definition of functional and technical IT specifications

ARTEMEON – We support business process optimization and optimization of organisational structures.

In addition, we are well qualified to guide you through the realisation of outsourcing projects. Our teams support you in planning and implementing efficiency and effectiveness improvements. The OPTIMIZE@ARTEMEON approach can help to significantly improve costs, productivities, quality or lead times.

We have extensive experience in the development of target operating models, the design and implementation of in- and outsourcing projects and the support of carve out and start-up activities. In recent years, we have been able to accompany several outsourcing tenders and contract negotiations. Furthermore, we have accompanied the design of service catalogues, service descriptions, SLAs and KPIs.

Due to our close relationship with our software teams, we have mastered the efficient creation of technical and technological concepts, thus enabling the success of your digitisation strategies.